Last updated: October 2026 · Draft for launch — final review before publication.
If you cancel before we begin measuring your brand (that is, before your fact confirmation is finalized), we refund your payment in full.
If we are unable to deliver a completed report for any reason on our side, we refund your payment in full, automatically.
Because an audit is measured data produced for your specific brand, delivered reports are not refundable on the basis of the results themselves — a low score is a finding, not a defect. If your report contains a material error in the measured data or scoring, tell us within 14 days and we will re-run the affected measurement and re-issue the report, or refund you if we cannot.
Email us from your order email address with your order details. Approved refunds are issued to the original payment method via Stripe.